The Rules That Work for Me

How I work is shaped by an individual philosophy that holds up over time. Throughout the year, I will share certain insights I have gained, mantras I have adopted and sayings that sum up my personal work style.

Maybe these will enlighten, perhaps they will entertain or they may just help to reaffirm what I already believe to be true.

Rule 1: Under promise but over deliver.

The reasons are simple. You don’t want to over commit and then be forced to admit defeat or let one single project tie up too much time and too many resources that can’t be recovered or replaced.

I try to be as realistic as possible when outlining what actually can be accomplished within the timeframe and budget provided and still meet my client’s goals and satisfy their expectations.
But that doesn’t mean I stop there. I may expand the reach, attempt a different approach or up sell to generate an even bigger splash.

It’s great to know what is possible and then deliver. But exceptional service that goes a bit above and beyond tends to be truly appreciated and underscores how much you value your client as well as how well you can do your job.